Jupiter is a platform offering online banking services in India. Both the Jupiter app and the Jupiter website make up the Jupiter Platform. The platform’s range of services include deposits, investments, and lending. Furthermore, it offers salary accounts, savings accounts, mutual funds, insights, rewards, pots, and debit cards.
As a virtual bank accessible through mobile apps, Jupiter leverages the digital space to offer full-featured financial services. Typical features on its platform include enabling customers to open an account, send and receive funds, make payments, and access tools for managing one’s finances using mobile apps.
Steps to closing a Jupiter Bank Account
- Gather the relevant information relating to your account
Make sure that you have all of the following before you start the process of closing your account: Your Identification documents, account details and all documents given to you by Jupiter Bank, including debit cards, checkbooks etc.
2. Contact the Jupiter Bank customer support
As a key step to start closing your account, you should contact Jupiter Bank’s customer service desk. One of the key advantages in this is that they will walk you through the process and clarify any issues you may not understand regarding the process. Some ways to get in touch are:
- Phone: The bank has a customer support number that you can call during business hours. Phone calls are the most preferred option because you get immediate feedback from a person at the other end.
- E-mail: If you prefer, you can communicate your issue to their support staff via email.
- Chat Within the App: The Jupiter Bank app has an integrated chat feature that you can use to relay your questions and get responses.
3. Clear Outstanding Balances
Ensure that there are no pending transactions involving your Jupiter Bank account. Cleared of any remaining balances and that if there are any pending transactions, ensure they are finalised.
4. Withdraw any funds held in your account
Before your account is closed, ensure that you withdraw any leftover cash; otherwise, you may not be able to access the funds once you close the account. Alternatively, you can transfer the money to another bank account.
5. Fill Out a Closure Form
A formal request to close your account might be necessary. In most cases, you can do this by:
- Using the mobile app to access the closure option in the account settings or the customer support section of the Jupiter app.
- You can also log your request through the company email address to officially request the closure of your account.
6. Follow up on your request
It is important to contact customer service again after filing a request to verify that the process was concluded. This is important because unless you get confirmation that your account has been closed, you may continue incurring additional charges.